Returns & Exchanges
At Mason Home, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a seamless return and exchange window within 30 days of delivery for all eligible items.
Initiate a Request
Log into your account portal and select the items you wish to return or exchange to receive your authorization number.
Prepare Your Package
Place the items in their original packaging with all tags attached to ensure the product remains protected during transit.
Ship the Item
Affix the prepaid shipping label provided in your email and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing